FREQUENTLY ASKED QUESTIONS

Everything you need to know about your Intrigue monthly fragrance subscription.

For XCG 49.99 per month, you receive one authentic designer fragrance in a new 8ml travel atomizer. An 8ml atomizer provides approximately 150 sprays. New customers also receive one free fragrance pouch with their first package only.

The base subscription is XCG 49.99 per month. Most fragrances are included. Premium fragrances may have a one-time add-on of XCG 10, 15, 25 or 75 for the selected month. Your price returns to XCG 49.99 the following month unless you choose another premium fragrance.

Subscription payments are processed securely through Stripe. If you join during the month, your first charge is on the next 1st of the month at approximately 9:00 AM Curaçao time. Recurring charges are processed on the 1st of each month.

Your first package is prepared after your first successful payment. Orders are packed on the 2nd and 3rd and delivered or made ready for pick-up between the 4th and 7th of the month.

You select your first fragrance during signup. Active subscribers can manage upcoming choices from their account and schedule fragrances up to three months ahead. You may change a scheduled fragrance until the 25th of the month before it is due.

If you have not selected by the 25th, the Intrigue team will choose a base fragrance using your stated preferences and fragrance history. No premium add-on will be charged for that selection.

Premium fragrances are available in limited quantities and are offered on a first-come, first-served basis. If your preferred fragrance is unavailable, you can choose another available fragrance or select a base fragrance with no add-on.

Yes. Delivery and in-store pick-up are included in the XCG 49.99 monthly price. Delivery is available within Curaçao from Tera Cora in the west to Fuik in the east. Customers outside the delivery area can choose in-store pick-up.

Pick-up is available at Intrigue Fragrances, Ruyterkade #15, CityWalk Souvenir Store, Curaçao. Pick-up hours are Monday-Friday, 9:00 AM-5:00 PM, and Saturday-Sunday, 9:00 AM-6:00 PM.

We send WhatsApp updates when your fragrance is packed, when it is out for delivery or ready for pick-up, and after delivery or collection is completed.

Yes. Intrigue offers genuine designer fragrances sourced from authorized vendors or manufacturers. Intrigue is an independent company and is not affiliated with the fragrance brands. Products are independently rebottled and repackaged by Intrigue B.V. in Curaçao.

Yes. You can choose from men's, women's and unisex fragrances regardless of the preference selected during signup.

Yes. You can pause for one month at a time and pause again whenever needed. Your fragrance preferences, history, address and payment details remain saved. Charges resume on the next 1st after reactivation.

You can cancel from your Intrigue account or contact us through WhatsApp, email or in-store. Cancel before the 25th to avoid the next month's charge. Cancellations received after the 25th take effect after the next paid fragrance.

Refunds or free replacements are available when a product arrives damaged or when the wrong fragrance was sent. Refunds are returned to the original Stripe payment method within 5-10 business days. We do not provide refunds or replacements because of personal scent preference or a missed selection deadline.

Gift subscriptions and combined household plans are not available at launch. For now, each subscriber needs a separate account, although the same payment card and delivery address may be used. Contact us if you need help setting up a subscription for someone else.

Active subscribers receive a unique referral link and code in their account. A reward becomes available after the referred friend completes their first full paid month. Referral rewards and balances can be viewed from the customer account.

Check the fragrance ingredients and consult a qualified medical professional if you are prone to allergic reactions. Intrigue cannot provide medical advice.

Email info@intrigue.one, call +599 9 530-7777 or contact us on WhatsApp. We will respond as soon as possible during operating hours.